Privacy & Cookies Policy

Cambridge Vehicle Services Ltd is Registered in England & Wales, Reg no: 05938889.

We are committed to protecting your personal data in accordance with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulations (GDPR).

This privacy policy sets out how we use and protect any information that you give us when you use our website or engage us to work on your vehicle. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when, for example, you use our contact form on the website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

• Information collected by our website
• Controlling your personal information
• Website Security
• An Introduction to cookies
• Your consent for cookie deployment by our website.
• Cookies used by our website
• Actual cookies deployed
• How to disable cookies

Information collected by our website

Our website is a shop window telling you what services we offer, who we are and where we are based. We do not take orders or bookings via the website. You can contact us using our contact form and we will only keep the information you provide in order to reply to you. No other information is collected.

Controlling your personal information

When you have your vehicle serviced or repaired at our premises there is certain information we will need and will retain. There is the obvious – name, address and work carried out and we have systems in place that ensure we can keep your information secure. We also need to keep records for legal reasons. For example, we must keep any information relating to our financial transactions for seven years. We also keep information relating to your vehicle so that we have a history of work carried out.

We may periodically get in touch with you about other information which may be of interest to you, such as annual MOT reminders. You are given the option to opt out of future contact each time you have work done by us or you can contact us at any other time and tell us.

You may choose to restrict the collection or use of your personal information by letting us know and we fully understand and will comply with your rights under the GDPR regulations.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act and GDPR.

If you believe that the information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Security

• Website Security

  We are committed to ensuring that your information is secure. Although the only information collected by our website is when you use our contact form, we have put in place procedures to safeguard and secure the information you have given us.

  For the purpose of making an enquiry using our online contact form, our website collects the following information: your name and appropriate contact information including email address, phone number and requirements.

  We require this information to understand your needs and provide you with more information for the service(s) you have requested. Your information may also be stored in our garage management system for internal record keeping.

• Garage System Data Security

  We are committed to ensuring that your information is secure and our computers and servers are protected by passwords in order to prevent unauthorised access or disclosure. 

• External Links

  Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

An introduction to cookies

A cookie is a small data file that is automatically placed onto your computer's hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website - so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser's settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.

Cookies deployed by our website:

We only use cookies to help with navigation and functions. There is an analytical cookie which tell us how often the website is visited but as we do not retain any private information these cookies expire at the end of a visit.

Your consent for cookie deployment by our website.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an 'Implied Consent' basis. This means that we have assumed that you have 'opted-in' for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner's Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

• Social Network Sharing

  We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make 'Social Sharing' accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

• Analytical Tracking

  Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google's Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

• Cookie Consent Check

  Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).

• Enquiry Forms

  Our website's visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category	Cookie Name	Cookie Description
Cookie Consent	complianceCookie	This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after [14] days.
Google Analytics (Universal)	_ga	The single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website.
Google Analytics (Classic)	_utma	A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
	_utmb	A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
	_utmc	A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
	_utmv	Used for reporting in Google Analytics classifying the visitor.
	_utmz	A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
AddThis	loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc, UM, BT, BT2	Allows users to share content via Social Networking websites and email

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software - http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.